We are a small team and we answer every message ourselves. No bots, no ticket numbers that disappear into a void.

Email us

contact@axolotlstore.co.uk

This is the fastest way to reach us. We reply within 24 to 48 hours on business days. Messages that arrive over the weekend get answered on Monday.

Call us

Lines are open Monday to Friday, 9am to 5pm UK time. Outside those hours, leave a voicemail or send an email.

Post

197 Palmer Ave Falmouth, MA 02540, UK

Before you write

Add your order number. It starts with a # and it is in your confirmation email. If the problem is with a product, attach a photo. Both save a day of back-and-forth and get you sorted faster.

What we can help with

• Order status and tracking
• Returns, refunds, and replacements
• Address or size changes before dispatch
• Wholesale and bulk enquiries
• Anything else — if we cannot help, we will tell you straight and point you somewhere that can

What we cannot help with

We do not sell or advise on live axolotls or aquarium care. We sell merchandise only. For animal questions, speak to a qualified aquatic vet or a specialist reptile and amphibian shop.