UK orders arrive 7 to 12 business days after dispatch. Ireland and the EU: 10 to 16 business days. Rest of world: 12 to 20 business days. Dispatch itself takes 1 to 3 business days.

Your dispatch email has a tracking link. Tracking can take up to 48 hours to update. If nothing has moved after 3 business days, email contact@axolotlstore.co.uk with your order number and we will chase it.

Yes, if you email contact@axolotlstore.co.uk within 12 hours of ordering and the order has not shipped. Once it is with the carrier, we cannot redirect it.

Yes. We ship to Ireland, the EU, and most other countries. Import charges are covered by us, so you will not get an unexpected bill from the courier.

30 days from the day your parcel arrives. Email contact@axolotlstore.co.uk with your order number to start a return.

If the item is faulty, damaged, or wrong, we pay. If you changed your mind, you pay. UK return postage usually costs £3 to £5.

We process refunds within 3 to 5 business days of receiving your return. Your bank may take another 5 to 10 business days to show it on your statement.

No. We sell axolotl-themed merchandise only: plushies, clothing, accessories, and homeware. We do not sell or ship live animals.

Our plushies are tested to UK and EU toy safety standards. Small parts like eyes and pom-poms can come loose, so they are not suitable for children under 3.

Every product page has a size chart with chest, length, and sleeve measurements in centimetres and inches. Measure a hoodie or tee you already own and match it to the chart. When in doubt, size up.

Hand wash in cool water with a mild detergent. Squeeze out the excess water, do not wring it. Air dry away from direct heat. A machine wash on a cold, gentle cycle inside a pillowcase also works, but air drying is essential.

Turn it inside out and wash at 30 degrees or lower. Skip the tumble dryer and never iron directly over the print. If you follow that, the print lasts years.